Shipping and return policies for kranky

Shipping Info
international orders ship usps airmail. domestic orders ship usps media mail with exception of order with multiple vinyl releases which ship priority.

kranky assumes no responsibility for any mail order once it is in the hands of postal services in the United States or elsewhere, ESPECIALLY FOR PACKAGES SENT TO ITALY! (sorry, but the italian postal service is poor to say the least). The delivery speed, status and condition of all packages are beyond our control. We do our best to securely package orders. The vast majority of mail orders arrive at their destination in a timely and secure manner. But we will not replace or refund those orders that are lost or damaged in transit by forces and organizations beyond our control.

we are sorry, but we are no longer ship packages to mainland china. china does not have package tracking inside the country and we have had a number of packages claimed as not being delivered that were also never returned us. we are sorry if you are impacted by this decision, but we are guessing that another retailer will be able to fill your orders for this territory.
Return Policy
no returns unless the mistake is ours.